Project Terms & Conditions

These terms apply to all sign and awning projects performed by AVI Design.

Effective Date: April 1, 2026

1. Payment Terms

Full payment is due upon acceptance of the proposal and before any work begins unless otherwise stated in writing. No design, production, or material orders will be initiated until payment is received.

All signs and awnings are custom-fabricated to order. Because materials are cut, shaped, and produced specifically for each project, payment is non-refundable once production begins.

Any unpaid balances may be subject to interest at a rate of 1.5% per month (or the maximum allowed by law). The Client agrees to pay all reasonable collection costs, including attorney’s fees, incurred by AVI Design in enforcing this agreement.

2. Design Approval

The Client must review and approve all designs before production begins. Approval confirms that all content is correct, including but not limited to:

  • Text, spelling, and grammar
  • Dimensions and measurements
  • Layout, colors, and logo placement
  • Materials and finish selections

AVI Design is not responsible for errors in content that was approved by the Client.

3. Production Timeline

Production timelines provided in proposals are estimates and may vary due to factors including:

  • Delays in Client approvals or responses
  • Material availability and supplier lead times
  • Weather conditions affecting installation
  • Municipal permit processing times

AVI Design will communicate any significant delays promptly but is not liable for delays caused by circumstances beyond its control.

4. Cancellations and Refund Policy

Before Production Begins

If the Client cancels before production has started, a partial credit may be issued at the sole discretion of AVI Design. Any design work, engineering, or pre-fabrication work completed prior to cancellation will be billed at $150.00 per hour and deducted from any credit issued.

After Production Begins

Once production has started, no refunds will be issued. The Client is responsible for all costs incurred, including materials, labor, and any third-party expenses. Because all orders are custom-fabricated, completed or in-progress work cannot be repurposed or returned.

5. Change Orders

Any changes requested after design approval may result in additional charges and may extend the project timeline. Change orders must be agreed upon in writing before additional work begins. AVI Design will provide a revised estimate for any changes before proceeding.

6. Site Conditions and Installation

The Client represents that all installation areas are structurally sound and suitable for the installation of signage or awnings. AVI Design shall not be responsible for hidden conditions including, but not limited to, electrical deficiencies, structural weaknesses, or code violations discovered during installation.

Any additional work required due to such conditions will be treated as a change order and billed accordingly.

The Client is responsible for ensuring clear and safe access to the installation site. Any delays caused by lack of access, site readiness, or third-party coordination may result in additional charges.

7. Abandoned Projects

If the Client fails to respond to communications or take action necessary to continue the project for a period of 30 consecutive days, the project will be considered abandoned. All payments made will be forfeited, and AVI Design will have no further obligation to complete the work.

AVI Design reserves the right to dispose of or repurpose materials after 60 days of project abandonment. If the Client wishes to resume an abandoned project, it will be treated as a new engagement subject to updated pricing and availability.

8. Warranty and Liability

AVI Design warrants its workmanship for a period of one (1) year from the date of installation unless otherwise stated. Manufacturer warranties on materials (LEDs, vinyl, aluminum, etc.) are passed through to the Client where applicable.

AVI Design is not liable for damage caused by acts of nature, vandalism, accidents, improper maintenance, or third-party interference.

AVI Design will take reasonable care during installation; however, minor cosmetic damage (including but not limited to stucco, siding, drywall, or paint) may occur and is considered normal. AVI Design is not responsible for pre-existing conditions or concealed structural issues.

Total liability for any claim arising from a project shall not exceed the total amount paid by the Client for that project.

In no event shall AVI Design be liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, business interruption, or reputational harm.

9. Permits and Compliance

When included in the proposal, AVI Design will apply for the necessary permits on behalf of the Client. Permit fees are the responsibility of the Client unless otherwise stated.

AVI Design does not guarantee permit approval. The Client acknowledges that local zoning laws, ordinances, and code requirements may impact the design, size, placement, or feasibility of the project.

AVI Design is not responsible for permit denials or municipal requirements that alter the scope of work. Any redesigns or additional work required due to municipal feedback will be billed as a change order. The Client remains responsible for all work completed up to the point of permit denial.

10. Indemnification

The Client agrees to indemnify, defend, and hold harmless AVI Design, its owners, employees, and contractors from any and all claims, damages, liabilities, or expenses arising from:

  • The Client’s misuse or modification of installed products
  • Any information, content, or materials provided by the Client
  • Conditions at the installation site not disclosed prior to work

11. Intellectual Property

All designs, drawings, renderings, and concepts remain the property of AVI Design until full payment is received.

AVI Design retains the right to photograph and use completed projects for marketing, portfolio, and promotional purposes.

12. Force Majeure

AVI Design shall not be liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to acts of God, weather, supply chain disruptions, labor shortages, governmental actions, or utility interruptions.

13. Insurance

The Client is responsible for maintaining appropriate property and liability insurance covering the installation site and completed work.

14. Acceptance of Terms

By accepting a proposal, signing a work order, or submitting payment to AVI Design, the Client acknowledges that they have read, understood, and agreed to all terms and conditions outlined in this agreement.

Acceptance of a proposal constitutes a binding contract between the Client and AVI Design.

These terms are incorporated by reference into all proposals, invoices, and work orders issued by AVI Design.

15. Protection Plan Subscriptions

The following terms apply specifically to AVI Design Protection Plan subscriptions for sign and awning maintenance services.

Commitment Period

All protection plans require a 12-month non-refundable commitment. By subscribing, the Client agrees to maintain the plan for the full 12-month term. The commitment period begins on the date of the first payment.

Billing and Auto-Renewal

Plans are billed on a recurring basis (monthly or annually, depending on the option selected at checkout). At the end of the 12-month commitment period, the subscription will automatically renew for successive periods unless canceled. The Client may cancel at any time after the initial commitment period by visiting their account page or contacting AVI Design at (973) 743-3261.

Cancellation During Commitment Period

Cancellation during the 12-month commitment period is not permitted. No refunds, partial refunds, or credits will be issued for unused months or unused services within the commitment period. If payment fails during the commitment period, the Client remains responsible for the full remaining balance.

Cancellation After Commitment Period

After the initial 12-month commitment, the Client may cancel at any time. Cancellation takes effect at the end of the current billing period. No prorated refunds will be issued for partially used billing periods. The Client will retain access to plan services until the end of the paid period.

Service Delivery

AVI Design will deliver the services included in the Client’s selected plan tier (Basic, Plus, or Premium) during each 12-month service period. Services include scheduled inspections, cleanings, and preventive maintenance as specified in the plan. Service counts reset at the start of each new 12-month period.

Scheduling is at AVI Design’s discretion and subject to weather, access to the site, and seasonal considerations. AVI Design will make reasonable efforts to distribute services throughout the year. Unused services do not roll over to the next period.

Refund Policy for Subscriptions

Protection plan subscriptions are non-refundable during the 12-month commitment period. After the commitment period, no refunds will be issued for any billing period that has already begun. Refunds may be issued at the sole discretion of AVI Design in cases of documented billing errors. Disputes regarding charges should be directed to AVI Design at (973) 743-3261 before initiating a chargeback with the payment provider.

Inspection Reports

After each service visit, AVI Design will provide an inspection report to the Client via email. Reports include the type of service performed, date, technician notes, and before/after photographs when applicable. Reports serve as documentation of service delivery under the plan.

Acceptance

By completing checkout and submitting payment for a protection plan, the Client acknowledges that they have read, understood, and agreed to all terms in this section in addition to the general project terms above. The Client’s IP address, browser information, and terms acceptance are recorded at the time of purchase.

16. Governing Law

This agreement is governed by the laws of the State of New Jersey. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts located in Essex County, New Jersey.

Questions

If you have questions about these terms, contact:

AVI Design
633 Franklin Ave., Nutley, NJ 07110
(973) 743-3261
Contact Form